Tried to tell me that they have to look at my car before they can fix what I said was wrong with it then got short with me when I said I know what's wrong with it, it's my car that's the only part I haven't replaced then hung up on me. Do NOT recommend
Hi Joe - I am sorry that we were not able to help you today. We are passionate about serving our customers. We do find that it is in the customer's best interested to properly diagnose the vehicle before replacing parts. More often than not, if we replace parts that the customer asked for, this will not repair the vehicle. Given that you have replaced several other parts on the vehicle, we would also want to verify that none of the parts that were previously installed are defective, which could lead you to more costly, potentially unnecessary repairs. We only want to replace or repair the vehicle in a manner that will fix the car properly and perhaps something that had been replaced before needed attention again and may have been covered under warranty rather than spending more money on additional parts. As we would have indicated on the phone, we would be happy to confirm the repair and give you a fair price and our best recommendation as to what needs to be done, but the only way to do this is to actually have the vehicle here. We deeply apologize if the customer service representative that you talked with today sounded short, and, as the owner, I will personally listen to the phone call recording to make sure that you were treated with respect and kindness. Thank you for your feed back, Joe. If you would like to discuss this further please call the shop and ask for Steve or Sarah. ***Edit**After looking at your history of google reviews, it appears that you have left SEVERAL other reviews at the exact same time that you left a review for us. We have listened to phone call records and checked all of our phone logs and have no record of having spoken to you on the phone, nor do we have record of any of our customer service representatives hanging up on anyone. If you called in under a different name, please let us know so we can get to the bottom of this for you.
- Endurance Auto Repair and Tire